Technical Support Ticket | Perfect Laser South Africa

technical support ticket

Why does Perfect Laser use a web-based support centre?
Simply put, the advantages are many. By using this ticket system your request never gets lost and can be seen and updated by all Perfect Laser staff. Your client queries are date stamped and you can track the progress as your problem gets resolved. You will even be able to see how we engage with our specialist support staff to provide input.

You will be able to follow all the internal communications between Perfect Laser staff as we diagnose and resolve your issue. This could include requests for more information, sample files, access to your PC via UltraViewer, videos of problem actions,scheduling of a service call etc.

The information relating to your request will be available to you 24 hours per day and use of the system is free of charge. You will even be able to add extra notes to your service request. Please note that at this stage this system is only set up for post-installation technical support.

Full Name

Email

Cell

Tel

Machine Type

Date of Purchase

Nature

Urgency

Windows Version

CorelDraw Version

UltraViewer Installed (www.ultraviewer.net)

Yes No

UltraViewer ID

Fault Summary

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Do you want to start a laser cutting business in Africa? Perfect Laser offers the opportunity for anyone with a small amount of capital to buy a laser engraving / cutting machine and start a laser Cutting business.

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PERFECT LASER TECHNOLOGIES (PTY) LTD – REG NUMBER 2015/332905/07
South Africa’s largest one-stop shop for CO2 Laser Cutters, UV Printers, CNC Machines, Laser Machines, CNC Router Bits, Fiber Laser Engravers, Fiber Laser Cutters, Vinyl Cutters, Eco Solvent Printers, Laminators, Spares and resalable accessories.

DISCLAIMER / WARNING:

Laser cutters/engravers sold by Perfect Laser Technologies (Pty) Ltd. are Class IV Laser Devices and are extremely dangerous. These lasers will instantly ignite clothing, wood, paper, plastics, and many other common items and will seriously burn flesh, including eyes. Care must be taken to avoid serious injury and/or blindness. Always use eye protection when operating your laser. Failure to do so may result in permanent blindness.

Protective eyewear should be worn by anyone having access to the output from Class IV lasers, and restricting access to the area should be implemented to minimise the risk of eye exposure to hazardous levels of laser radiation.

Always operate any high power laser in an environment free of flammable materials, children, pets, spectators, etc. Do NOT EVER leave your machine unattended while in operation. Always ensure that flooring around your laser is clean and free of any obstacles or flammable items.

Untrained operators are forbidden to operate any laser equipment supplied by Perfect Laser Technologies (Pty) Ltd. All operators are to undergo training on-site or at Perfect Laser Technologies (Pty) Ltd. offices before using the equipment.

All Laser machinery and ancillary equipment is to be switched off if not in use.

The use of any laser equipment is dangerous, and you do so entirely at your own risk. Perfect Laser Technologies (Pty) Ltd., its staff, employees, family, consultants and technical representatives will not be held liable for any injuries, damages to property or any other damages whatsoever caused by operating laser equipment.

Please ensure that you have at least a one-kilogram Carbon Dioxide fire extinguisher close to your machine – regularly serviced, maintained and kept in good working order.