DIRECT INTEGRATED FACEBOOK REVIEWS:
Sophia (Capetown branch) help us set up our cutter, for contour cutting via video call for 3 hours and was very patient and helpful, despite internet connection issues she still came back to us and did not give up until, successfully making it work many thanksRead More
Very good support and installation from the technician (Handsome)
Where is the 1000 star rating button?!!!
Can’t even find the words to explain how happy I am. This whole experience of buying my laser machine must be the best level of customer service I have ever received buying anything in my life.
Thanks David you are awesome and you really understand what your clients need.
Ones again thanks guys hope to do business with you again when I buy my second machine.
I had the pleasure of having technician David Msache come out to my studio at Reddam House where he replaced the circuit board and reset the laser cutter. Thereafter, he trained both myself and my colleague in how to use both the cutting and engraving functions.
I have the highest praise for David’s professionalism and efficiency. He worked like a surgeon, quickly sorting out the electronic problems and proactively reconfiguring the port to be more efficient for our particular use.
But it is his patience and clarity of instruction that really blew me away. He showed us how to operate the machine, first through demonstrating and then patiently watched as he made us go through the whole process again on our own, gently reminding us of the steps. He took us through the Corel programme and all the setup requirements for cutting and engraving.
David is an incredible young man, competent, kind and highly professional and I really hope that we get to engage with him again in the future. As an educator, 4IR technologies have finally entered our space and I know that many of my colleagues at other schools will be wanting laser cutters for their schools. I will most certainly recommend Perfect Laser because of my experience with David.
Thank you so much David, you are awesome!
Reddam House Constantia Design Dept
Thank you PLT for repair of my machine in record time and going above and beyond whats expected.
Special shout out to JuJu!!! professional and friendly taking pride in hes work.
Great service at richards bay branch, they fixed our machine it is now as good as new. we are so happy with the service we received. Big up Richards bay team👏👏🙌Read More
awesome service.very helpful and went out of there way to assist in getting our machine to us.Janet was great in assisting us.and even with training Stephan helped learn alot more..Thanks Guys ,keep up the good work.Really happy with the service offered.Highly recommended # Durban BranchRead More
Excellent service from Leon in sales and David who did the installation and training. It’s been a pleasure dealing with a company with such quick turnaround times, professionalism and excellent after sales service.Read More
Excellent service from the Cape Town team from our first enquiry with David, demo with Dion, delivery and installation by David in November ’20 and ongoing technical support since then whenever needed (mostly learning) by Dion.
I contacted a few suppliers before buying, and made the right choice here.Read More
Purchased machines from Perfect Laser in Cape Town. They delivered great service! David was very helpful and the installation went very well. Leon was also super helpful and communication was awesome. David & Leon also helped me after hours to solve a quick issue. Thank you guys! I really recommend Perfect Laser!Read More
I’ve have had great support form the Durban branch. Very helpful and supportive. I’ve had a machine fault and they attended to quickly and efficiently, excellent service. Come highly recommended.Read More
We bought our printer, cutter & heat press from you, Perfect 👌 service and friendly people. Thank you.
Thank you for your good service. Your staff is well trained and professional.Read More
Thanks to Tanner from Port Elizabeth branch, for excellent service. From my first enquiry to eventually buying and installing my laser machine, we had no problems at all. Tanner is very approachable and always willing to assist. The rest of the staff is also friendly and very helpful. Keep it up PE branch!!!Read More
Excellent service and employees are very helpful. Great doing business with Perfect Laser. 😊😉Read More
Hi there, I had 2 guys helping me from the day I started inquiring about laser machines , they were extremely patient and helpful with me , they did my installiaton in January and both Leon and David did an excellent job explaining every detail I needed to know and made sure me and my wife understood everything.
Well done gents for excellent service and making your client a priority.
Thank you Leon and DavidRead More
Always helpful, and very friendly staff. Thank you so much for all your assistance.
Keep up the amazing work.
Installation was done by Larry about a year ago, very friendly and organized, Training was done and was easy to understand. The after service is also great, your problem is attended to within an hour or two which is great. Keep it up Perfect LaserRead More
Always friendly and available to assist! Thank you SK for your excellent service!Read More
Their very professional and helpful especially their technical guys like Nicholas. They help u step by step to resolve your query and are willing to listen to all your needsRead More
Great service and after service.
Just wanted to say a quick thank you to Handsom for helping us on a urgent call out. Thank you Handsom for going the extra mile and always extending a helping hand.
We would greatly recommend you service.
Great and friendly serviceRead More
Thank you Perfect Laser South Africa for your fast and amazing service.
We had a minor issue on our machine and Handsome Ncube sorted it out quickly 👌🏻
Now we can continue doing what we do best – making pretty things and making things pretty 😁🙃Read More
after having issues with our control box, it was sorted out today. thank you Sean from Perfect Laser.Read More
Thank you Perfect Laser Durban branch especially Johannes who is an amazing technician and always walk the extra mile to assist with any and everything .Also to the branch manager Stephen thank you so much for understanding your customers needs even when we get difficult sometimes you always keep your cool and assist in a professional manner ……………. You Go Guys !!!
I recommend Perfect laser any day , i have bought a 1.8 meter echo solvent printer, the large vinyl cutter , a Laser Cutter , various heat presses and some other stuff from the Durban branch and just had excellent service from these guys…….Read More
5/5 Thank you for excellent after sales support and help always available.Read More
Beyond our expectations!
Thank you David, you are excellent!
Definitely the best service for money👍Read More
We at Inside Dzign Studio bought a new Printer and new Cutter and we had excellent help from the Bloemfontein Branch even after the installation we were called to hear if everything was running smooth. Thank you Martin and Trudine you are the Best!Read More
This is an amazing company to deal with. Always helpfull and excelent tech support. Even in holiday time they take time to support and sort my programs..
Thank you team Perfect Laser.
The after sales support and guidance received from SK is superb, if all sales people offered this excellent support what a happy place the world would be! I bought a small machine but when a requirement for a job to big for mine came in SK with the help of Thandile immediately trained me on a larger model and helped me fulfill my need. very happy customer!!Read More
I just bought an eco-solvent machine and thanks to PL for their professionalism and service which goes beyond great expectations, a big shoutout to Larry, Juju, Louis, Zaid, Dewet and Mr ChandlerRead More
Im very happy with your work sophy and the way u sorted my machine out. Its working perfectly since then and its not giving my any problems. Thanx alot.Read More
I’m pleasantly impressed by Sophie’s assistance as and when needed, these machines are quite technical and the on the spot assistance is highly appreciated. Deserves to be running things there that one!!Read More
I called Perfect Laser for after hours service for help with Reinstalling my software. Nicholas helped me get everything up and running remotely without any hassle. Customer services and technical support are excellent. Thank youRead More
Thank you for the great service, Abi has always been a responsive person offering great service. Warwick the CEO has been great too, he even gave a discount on my order. Thanks guys, looking forward to a continuing great relationship.Read More
Received great service from Perfect Laser team. Thank you SK, Handsome and the installation guys!Read More
So…I would like to thank the whole of the Perfect Laser team, but in particular Angelo,Juju and Bev. Throughout the process of discussion to purchasing and ultimately having it delivered to Lusaka, Zambia. They made the whole process that much easier. They have gone above and beyond the call of duty, evening calls, my personal stresses being tamed and making sure it was easy to get my machine up and running.
I can not thank you guys enough! Here’s to a fruitful future with you guys as we endeavour to expand and develop our brand with Perfect laser behind us.
The A Team..Thanks Again!
PLE1325 CNC MachineRead More
Very helpful and willing to assist with backup for there productsRead More
I would just like to commend Sophy today. She is always so helpful and efficient and friendly. I always experience extraordinary service from her. What a pleasure to deal with a company with such formidable staff.Read More
Thank you SK for the great service and training. Will recommend you guy anytime!!Read More
So i had a rather big error on my fiber laser in the middle of some work,1 call , a quick joy ride to Perfect Laser South Africa, Some admin and work around’s on there side, NO hassle NO fuss regards to how and why and its my fault this or that happened…….! This is just what one calls service AND boom boom boom there was light again… Once again Warren Schoeman the man him self came to the rescue, Always a pleasure having the perfect laser team live up to there word and standards and helping out a man in need, I will recommend the perfect laser team any day, My NR1 go to guys in the industry for sure……. Thank-you for the great service, now make sure you give me a good discount on my next few machines lol… Your quote is in my inbox 🙂 Leon La GrangeRead More
You have an outstanding crowd. Super proud to be associated with your team. 17:00 on a Friday afternoon until 21:30 to try & help me out with my laser cutter is truly astonishing. Double thumbs up 👍 to Handsome & Future. Even SK & Sophy who helped via Ultraview & putting up with me & my projects. Thanks to brilliant after sales service. 🥇🥇🥇🥇Read More
Sophy is the best ever!!!!Read More
The staff at Perfect Laser Randburg is extremely helpfull and friendly! I had an issue with my machine with an urgent order that I had to get out. They immediatly responded to my cry for help and solved the issue on the same day. The service I received from them (Sophy in particular) was exceptional!!! I would recommend the company to anyone, not only are their products good value for money, but their customer service is amazing as well.Read More
I attend their Grand Opening today, the service was great, they answer all my questions, they know how to serve the customer. I give them 100% customer seviceRead More
We have had amazing service from Stephan on several occasions. Always willing to help us and understands the urgency of our business! Thank you 🙏Read More
Thank you to Brandon and Zulu, for spending 2 days getting our machine running 100%. Great Job!Read More
I am absolutely amazed at the level of service from Perfect Laser. They have not only gone out of their way, but have bent over backwards to ensure my order got out to my client. We have literally commandeered their outside area, and my team and I have had fabulous support whilst completing our order on their 1390 Machine., whilst waiting for my new machine.
Fire almost destroyed my business! Perfect laser just restored my faith and let me ensure my staff have work and i could service my clients!
CLIENT REVIEWS SENT DIRECTLY TO US:
|Big shout out to your Durban team. How Stephan, Janet and Johannes got your shop sorted out from all the carnage so quickly is amazing. Thanks for all the hard work|
|Sophia (Capetown branch) help us set up our cutter, for contour cutting via video call for 3 hours and was very patient and helpful, despite internet connection issues she still came back to us and did not give up until, successfully making it work many thanks|
|Good day Madeleine
Trust you are well. Apologies for the delayed feedback. I would like to use this opportunity to say many thanks to Perfect Laser & Mr Ronald, who helped me on Friday with my laser. Mr Ronald’s professional manner in the way he conducts his work is of excellence!
AGAIN thanks! 5/5 stars! Appreciate!
Keep safe and have a blessed day!
SAN BRONKHORST & ALDA COETZEE
|Thanks to David from the Cape Town branch for our installation and training session at Printteq in Langebaan. David did an excellent job! Our “baby laser” PLT3040 impressed us!! Next week instllation and training on the PLT-6040! Can’t wait!|
|Very good support and installation from the Technician (Handsome). Thanks! Jako Whiteman.|
|Baie dankie vir die goeie diens wat jy altyd lewer Martin! Van die begin af nog baie tevrede met die diens en jy doen altyd ekstra moeite! Waardeer dit! 10/10|
|Matthew and Tanner from PL Port Elizabeth was amazing at replacing my laser tube. Eureka made us feel so so welcome and at home. The staff at this branch really go the extra mile… Service is awesome.|
|Once again great after sales service from your Durban Branch. Thank you!|
|Roald Marais recommends Perfect Laser South Africa. Where is the 1000 star rating button?!!!
Can’t even find the words to explain how happy I am. This whole experience of buying my laser machine must be the best level of customer service I have ever received buying anything in my life. Thanks David you are awesome and you really understand what your clients need. Once again thanks guys hope to do business with you again when I buy my second machine.
|Perfect Laser is the best, you will definitely feel at home when you visit Perfect Laser in Bloemfontein. Trudine definitely knows how to take care of customers. You will never regret going to Perfect Laser – Octan Media PTY LTD|
|Belinda Swanepoel to Perfect Laser South Africa
Wow, service of note. He sorted all our problems (caused more by our own incompetence) and assisted us with software install on a loan laptop..
Salute to you David, your dedication is a testament to inspire us all. Thank you so much.
To Management, please ensure David gets our review and compliment.
|Ek het n laser masjien by Perfect Laser Bloemfontein gekoop en Martin het kom installeer by my. Baie profesioneel en behulpsaam. Ek sal hulle diens aanry vir enige persoon of besigheid.|
|Great serviced received. Michael Burchell|
|Hi there…hope you had a good drive back to jhb yesterday…I just want to thank you for your help yesterday…this is my first test this morning and its PERFECT!!!! I CANT REMEMBER WHEN THE LAST TIME WERE I HAD A TEST AS PERFECT AS THIS…IN THE MORNING…IN THE WINTER🤩 thank you and have a nice day…Retha and Dirk|
|I want to thank you for the incredible service that I received from David last week. Having bought the machine second hand, I really was at a dead-end for 6 months, trying to get the machine up and running. I bought the machine off my own cost at K40, because, as a Design teacher, I know that this type of 4IR Tech is going to become the future. So, I took money out of my bond, paid to have the machine transported to my school, had the laser removed and transported separately, paid again, and then had many “experts” try to help me sort it out….and paid again …..and again! Then David arrived. Uber professional, he calmly sorted everything out, trained my assistant, doubly making sure that we knew exactly what to do…patient, kind, helpful and inspirational. Thank you so much. He is a truly incredible young man! The true measure of a company is their staff….and if David is your testimony, I will vouch for you any day. I know that my colleagues at our other schools ( 16 in SA and 67 internationally) will want this technology after they see what we’re going to do. Could we please have a quote for perhaps a smaller, more current model that I could circulate to the Heads? Wishing you all the best as we move forwards into the New Era, I hope we can all build a better world.
Irma Sargeant – Reddam House Constantia
|Hi I would like to extend my thanks to Port Elizabeth branch for their professional approach and especially Eureka Pretorius whom assisted us with the sale of your sublimation and heatpress special that is now underway. We received prompt friendly service and will definitely and hopefully soon look at aquiring a CNC machine and laser. Many Thanks – Tripple G Racing & Engineering|
|Repair in record time, professional and friendly|
|Awesome service from WSC and staff|
|Great service from the branch|
|Dear Stephan Thank you for getting Johannes to assist me yesterday. It is much appreciated. Rgds Lynda|
|awesome service.very helpful and went out of there way to assist in getting our machine to us.Janet was great in assisting us.and even with training Stephan helped learn alot more..Thanks Guys ,keep up the good work.Really happy with the service offered.Highly recommended # Durban Branch|
|Great job by Leon to close out so quickly|
|Excellent service from Leon in sales and David who did the installation and training. It’s been a pleasure dealing with a company with such quick turnaround times, professionalism and excellent after sales service.|
|Excellent service from Leon in sales and David who did the installation and training. It’s been a pleasure dealing with a company with such quick turnaround times, professionalism and excellent after sales service.|
|Purchased machines from Perfect Laser in Cape Town. They delivered great service! David was very helpful and the installation went very well. Leon was also super helpful and communication was awesome. David & Leon also helped me after hours to solve a quick issue. Thank you guys! I really recommend Perfect Laser!|
|I am greatful that you were able to identify the problem and fix it immediately. The service engineers, were friendly and knew what they were doing.|
|Good Day PL. Tanner was very timeously and thorough with his assistance. Very friendly and accommodating with more information. Best service every. thank you, Karin|
|Many thanks. yes Tanner’s service was great thank you.|
|Client – 2021/04/01 13:31:We received excellent service from the staff, especially from Martin, and Larry, who came to resolve the issues on our printer with the last visit. I have to comment on the absolute patience & friendliness that Martin had kept with each visit. This truly made us feel better about the situation. After the latest visit from Martin & Larry, we have to be honest, our printer has NEVER delivered such outstanding work! It is an absolute delight to work with the printer for the first time in a very long time! Everything is so vibrant and clear, very good quality prints. We are very grateful to have all the issues resolved, and that we can move forward in creating stunning artwork for our clients!|
|Jacquelene Rose recommends Perfect Laser South Africa.Excellent service and employees are very helpful. Great doing business with Perfect Laser.|
|Theo Isaacs recommends Perfect Laser South Africa.Hi there, I had 2 guys helping me from the day I started inquiring about laser machines , they were extremely patient and helpful with me , they did my installiaton in January and both Leon and David did an excellent job explaining every detail I needed to know and made sure me and my wife understood everything. Well done gents for excellent service and making your client a priority. Thank you Leon and David… Well done!!!!|
|Samukelisiwe Thandosi Miya recommends Perfect Laser South Africa.Always helpful, and very friendly staff. Thank you so much for all your assistance.|
|Good morning Madeleine,I would like to commend Pierre and Melanie, at your George Branch, for their willingness to assist me in replacing the focal lens on my 3040 50W laser cutter. This was a slightly more complicated exercise than normal, as this machine was bought before your current customer information database, regardless of that fact and the lack of any identifying serial numbers on the machine itself, they were able to use the information I provided in order to get me a replacement part and I had it within a week. Janet Gormley|
|David Magodhi recommends Perfect Laser South Africa.Installation was done by Larry about a year ago, very friendly and organized, Training was done and was easy to understand. The after service is also great, your problem is attended to within an hour or two which is great. Keep it up Perfect Laser|
|Adrien Briel recommends Perfect Laser South Africa.Always friendly and available to assist! Thank you SK for your excellent service!|
To Madeleine Dehantschutter,
I take great pleasure in writing this letter to you. So many people will find the time to put their complaints in writing and pursue the matter further when they have received bad service, but sadly very few give the same attention to people who go out of their way to give us great service. We need to express our gratitude more often, not just to those who have made the effort but also to their superiors.
It is for this reason that I am writing to you. I would like to pay a special compliment to Handsome, whom I feel has gone more than just the extra mile. He was very friendly and courteous with the handling of my assessment. He goes about his work with such a pleasant and professional attitude keeping me informed of what he is doing and why, nothing seems to be too much effort. If only more people would go about their work with the same enthusiasm and professionalism, things would be so different in this country. Once he had solved the problem
He proceeded to do other checks and found my mirrors needed alignment and adjusted them to be correct.
Please pass on a big THANK YOU to Handsome for his exemplary and professional service. I feel that he is a great asset to your organisation. It is through this type of service that this country will become great. I can only hope that this will continue and as a result rub off on others and in so doing improve the service industry in this country, as we would all like to see it.
I wish him great success and happiness in the future.
Handsome, thanks for your great service, please keep it up.
Phill RyanRead More
Thank you very much for your time. I really appreciate it. Thank you kindly for your kindness. Have a wonderful friendly windy City day.
Hannes WesselsRead More
|Great service and after service|
|Awesome service received|
|Fast and amazing service.|
|Thank you for your efficiency and service yesterday both u and Casper were great|
|I would like to thank PL (SK & Stephan) for the quick and professional service that they delivered with my request.|
|Thank you PL Durban, especially Johannes who is an amazing technician and always walk the exta mile to assist with everything. Also to the Branch Manager, Stephan.|
|Thank you for the excellent after sales support and help|
|Thanks for the superb service.|
|Thanks to SK and Warwick for outstanding service|
|A massive shoutout to Handsome and Sk for the amazing service during the purchase of our brand new laser.|
|SK!!! Your always assist me and go the extra mile! I cant say THANK YOU enough for all your help with assisting me! YOU GUYS ARE THE BEST!|
|Thank you so much to Handsome from perfect laser in Randburg. What a gentleman. He helped me so nicely as I am new to the whole laser cutting experience. He was so patient and kind. I am beyond impressed|
|I just wanted to say thank you for your excellent service, and to let you know how grateful I am for your high level of expertise. Dion & David are true life-savers and always manage to save the day – especially in Janu-worry when my machine always decides to break down. I have made use of other companies before, but since I have been dealing with Dion & David, it will be difficult for me to trust anyone else with my Laser Cutter, as it is my livelihood. I will definitely not buy my next machine anywhere else, and will always recommend Perfect Laser as the best option.Feroz Parker|
|Madeleine good afternoon
Please excuse me.I am not going to answer the questions sent to me
I had excellent service from each and everyone I have dealt with. I can’t suggest any improvements at this stage. I hope I will get the same quality advice and service in the future.
|This is an amazing company to deal with. Always helpful and excellent tech support. Even in holiday time, they take time to support and sort my programs… Thank you SK|
|And once again i would like to thank David from your Cape Town branch for his exceptional service today with solving my problem and getting me up and running again in no time
. David you are such a pleasure – thank you for your great service and for always doing it with a smile on your face…
Thank you, thank you, thank you… and Deon i hear that you are the best boss ever… Wishing you all a very happy and safe festive season
|Johannes is an enormous credit to your team. He very patiently explained everything that he was doing to me, he worked tirelessly to sort everything out and was incredibly professional and efficient.|
|Very satisfied with the assistance and service received from Ronald regarding the Tube replacement today.|
|Great service, the Technicians (Larry & Leon) are great. I have had the Eco Solvent Printer from them for six months now and the experience has been great. The only down side is the inks smell really bad and i wish the company could work on getting non smelling inks.|
|THANK YOU Handsom once again for your excellent and outstanding service.
You are one of the BEST people providing a service to your clients. Always friendly and professional!
Thank you for always going the extra mile.
|Aftersales support and guidance received from SK is suberb!|
|A big THANK YOU to Stephan from Durban branch. Wow, your patience and understanding with us
and our problem is hugely appreciated. With your help and expertise we were able to get up and runnin
g again and fulfill our customers needs. And the calls to check that everything is working fine are also
. You are an absolute asset to your company. Thank you again. You are amazing.
|Martin…baie dankie vir jou uitstekende diens en behulpsaamheid. Waardeer dit opreg.|
|Thank you very much for your assistance.
The gentleman who helped with the cutter today was absolutely marvelous and helpful.
I couldn’t catch his name but please pass my regards to him.
Hi all. I recently received my PLT-3040 laser machine as a gift from my wife on Friday the 18th of September (She seriously loves me I know! ❤️) . Sk S’khumba did the delivery, and has to be one of the best people I’ve dealt with. You sir, made my day that much more special by the way you handled the delivery as a surprise. I still had no idea what it was until he unscrewed the lid and opened the box!
The technicians who assisted with installing the software, and providing me with the training on the Saturday (I’m so embarrassed I forgot your names 😳) were also some of the best people I’ve ever dealt with. The install and training was very comprehensive, and I was able to get started on my own fairly quickly! This is just a message to say thank you, and I’m a proud owner of one of your products! Your service is nothing short of excellent!
De Wet, jy en jou span is TOPS. Altyd vriendelik en behulpsaam. De Wet, met my onlangse aankope was jou opleiding perfek en presies. So perfek dat ek n week later ten volle “up en running” was. Moet ook by sê dat jy die beste “sales person” in die wêreld is. Nogmaals baie dankie vir julle puik diens.Read More
Thank you for the support today. With the added reference points the vector marks and cuts perfectly.
I am very happy with the machine and the after sale support. You guys are top notch.
Thank you very much, Larry and Louie are a good team! I am trusting we will not have any problems going forward, the new white ink also prints nicely.