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JHB TEL : 087 135 2958
ACCESSORIES : 063 800 4442
A/H Support : 081 456 6697
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CPT TEL : 021 827 8972
DBN TEL : 082 580 3786
BFN TEL : 083 380 6566
More Branches coming soon!

WHAT CAN GO WRONG?

Part of your training and installation from Perfect Laser is the basic maintenance and operation of lenses, mirrors, cooling systems, alignment etc. Owning a laser requires that basic maintenance programs be followed therefore please read the maintenance document in our support section carefully. This will be explained in more detail when you take delivery of your machine, if you have a technical query please Contact Us and we will do our best to help.

POWER LOSS

What to do if your laser is not cutting properly
Please open this pdf file, fill it in and save it to your computer.

Then send it in an email to techsupport@perfectlaser.co.za

SUPPORT SOLUTIONS

Perfect Laser offers a variety of support solutions.
  • During office hours, please phone 011-036 6062
  • After hours Mon-Fri until 8pm and Saturdays until 3 pm ph 081 456 6697
  • We can only provide support if you have Teamviewer installed on your PC - (download at www.teamviewer.com ) and at least 3g Internet connectivity.
  • When requesting support please go to www.perfectlaser.co.za/support-tickets.htm - We use this system to date/time stamp all support requests. You will receive an email reply link which will allow you to track your request in real time 24/7.
  • Please upload a video file (use your cell phone) and the file in question - as we will make a diagnosis based on the files you send us.
  • If you have reinstalled your software (CorelDRAW, Corellaser or Laserwork) or using another notebook/PC or changed your system settings - please advise us.
  • For the best support please ensure you have an original copy of CorelDRAW installed.
  • Please advise what version of CorelDRAW you are using and what version you have saved the file in.
  • If your laser is not cutting through, please complete the pdf questionnaire and email it to us.
  • We will make every attempt to assist you, but should the problem be caused by a user issue, there will be a minimum call out fee of R750.
  • We offer extra training free of charge (within reasonable limits) - Please make use of it.
  • Should service be urgently required, you are welcome to bring your machine (2030/3040/6040) to us.


R20 000 RECI LASER TUBE BROKEN IN TRANSIT

broken RECI laser tube

BROKEN LASER TUBE CAUSED BY INADEQUATE COOLING

broken laser tube

CRACKED MIRROR

cracked laser mirror

LASER MACHINE BURNS OUT

burnt out laser machine

PROBLEMATIC BEAM ALIGNMENT

laser beam alignment


PLT 40 ENGRAVING JACK DANIELS
LASER ENGRAVING DEMONSTRATION
GLASS CO2 LASER ENGRAVING
LASER MARKING METAL DEMONSTRATION
LASER MACHINE PUZZLE MAKING
TOMBSTONE ENGRAVING
Our Youtube Channel     DISCLAIMER / WARNING : Laser cutters/engravers sold by Perfect Laser are Class IV Laser Devices and are extremely dangerous. These lasers will instantly ignite clothing, wood, paper, plastics, and many other common items and will seriously burn flesh, including eyes. Care must be taken to avoid serious injury and/or blindness. Always operate any high power laser in an environment free of flammable materials, children, pets, spectators, etc. Always ensure that flooring around your laser is clean and free of any obstacles. Always ensure that the work surface is kept clean. Always ensure that water cooling is sufficient to keep the tube cool. Always use eye protection when operating your laser. Failure to do so may result in permanent blindness. This laser uses lethal high voltages. Care must be taken when working with high voltage. Failure to do so may result in Serious Injury or Death. Untrained operators are forbidden to operate any laser equipment supplied by Perfect Laser. The use of any laser equipment is dangerous, and you do so entirely at your own risk. Perfect Laser, its staff, employees, family, consultants and technical representatives will not be held liable for any injuries, damages to property or any other damages whatsoever caused by operating laser equipment.